The Sky Service App is the primary focus for our ‘Digital First’ strategy, the overall objective of which is to double call deflection and remove 20 million calls from our contact centres. We aim to grow the number of customers who self-serve, meeting the growing reliance on mobile and positioning the app as a key product for service. Quicker than calling and providing more flexibility than ever before, customers can access their account and get expert assistance anywhere, quickly and easily. Bills, bookings, security & settings: theirs to control in one single app.
678 000 downloads
The front-end UI of the Sky Service app has been my responsibility from the outset.
From mood boarding and client pitch to implementation, we had to make sure that we aligned with the different (Apple and Android) Human Interface Guidelines while staying true to our brand and business interests.
While supporting business priorities we wanted to make sure that the Sky Service app was as user-centred as possible, simple, intuitive and obviously, beautifully clean.
“I have worked with many passionate and talented designers over the years but none that combine the two more effectively than Jose. Bringing together a depth of knowledge and willingness to research, ask questions and get stuck in, Jose can break down even the most vague or complex brief and produce amazingly simple results, which in turn create great digital experiences.
Jose has been instrumental to the success of a number of high profile projects within Sky and has managed to bring our creative principles to life. Along with his technical aptitude Jose is also a well liked and extremely valued member of our team.”